Privacy Policy

1. Introduction

Terraplug Green Private Limited, a company incorporated under the applicable laws of India and operating under the brand name “TERRAPLUG5” (“TERRAPLUG5”, “Company”, “we”, “us” or “our”), respects the privacy of individuals who access or use our products and services.

This Privacy Policy (“Privacy Policy”) describes how TERRAPLUG5 collects, receives, uses, processes, stores, discloses, transfers, protects and otherwise handles personal information and other information relating to users of our services.

This Privacy Policy applies to information collected through or in connection with:

1. the TERRAPLUG5 website;
2. TERRAPLUG5 mobile applications, including Android and iOS applications;
3. EV charging stations and charging infrastructure operated, managed, integrated or made available through TERRAPLUG5;
4. EV charging and related mobility services;
5. TERRAPLUG5 user accounts;
6. wallet and payment facilities;
7. charging-session management services;
8. hardware, charging equipment, accessories and related products;
9. installation, maintenance and after-sales services;
10. customer support and communications;
11. APIs, software integrations and other technology services provided by or through TERRAPLUG5; and
12. any other service, product, feature, website, application or platform that expressly incorporates this Privacy Policy.

All such websites, applications, products, services and facilities are collectively referred to as the “Platform” or “Services.”

By accessing, registering with, downloading, installing or using the Platform or Services, you acknowledge that you have read and understood this Privacy Policy.

Where applicable law requires a separate consent, notice or other legal basis for processing, TERRAPLUG5 will rely on the applicable legal basis and provide the required notice or obtain the required consent.

2. Company Details

Terraplug Green Private Limited, operating under the brand name “TERRAPLUG5”, has its registered office at No. G2, Road No. 4, Balaji Nagar, Nizampet, 500090, Telangana, India. For any questions, concerns, privacy-related requests, account deletion requests, complaints or other matters relating to this Privacy Policy, you may contact us at support@terraplug5.com.

3. Important Notice

This Privacy Policy is intended to explain our information practices transparently.

However, this Privacy Policy does not create any obligation on TERRAPLUG5 to collect any particular category of information, retain information for any particular period, or provide any particular feature or service.

TERRAPLUG5 may modify, discontinue, suspend, restrict or replace any feature, product, technology, charging service, payment method or other component of the Platform at any time, subject to applicable law and any contractual obligations that may apply.

4. Information We Collect

Depending on the Services you use, TERRAPLUG5 may collect the following categories of information.

4.1 Identity and Contact Information

This may include:

• name;
• mobile number;
• email address;
• billing address;
• delivery address;
• communication details;
• account identifiers;
• customer ID;
• information required for verification; and
• information provided in correspondence with us.

4.2 Account Information

When you create or maintain a TERRAPLUG5 account, we may collect:

• username or account identifier;
• registered mobile number;
• registered email address;
• authentication information;
• profile information;
• account preferences;
• account status;
• wallet information;
• transaction history; and
• information associated with your use of our Platform.

5. Vehicle Information

If you provide vehicle information, TERRAPLUG5 may collect and process:

• vehicle manufacturer;
• vehicle model;
• vehicle variant;
• vehicle registration information;
• battery-related information, where available;
• charging preferences;
• connector or charging compatibility information;
• vehicle-related identifiers; and
• other vehicle information necessary to provide charging-related Services.

You are responsible for ensuring that any vehicle information provided by you is accurate and that you have the authority to provide such information.

6. Location Information

Certain TERRAPLUG5 features require access to location information.

Where you enable location services, we may collect or process location information obtained through:

• GPS;
• mobile network;
• Wi-Fi;
• device location services;
• Bluetooth, where applicable; and
• other location technologies supported by your device.

Location information may be used to:

• identify nearby charging stations;
• display charging stations;
• provide directions or navigation;
• identify charging infrastructure relevant to you;
• improve charging-station discovery;
• provide location-based features;
• understand charging-network utilization;
• improve our charging network; and
• prevent fraud or misuse where reasonably necessary.

You may disable location permissions through your device settings.

However, certain Platform functions may not work correctly or may become unavailable if location access is disabled.

7. Charging Session Information

When you use a TERRAPLUG5 charging station or charging service, we may collect information including:

• charging station ID;
• charger ID;
• connector ID;
• charging station location;
• session ID;
• session start time;
• session end time;
• charging duration;
• energy consumed;
• charging status;
• charging rate;
• applicable tariff;
• applicable taxes and charges;
• transaction amount;
• wallet deduction;
• payment status;
• charging history;
• charging errors;
• technical information;
• charger availability;
• meter-related information, where available; and
• other information necessary to operate and administer the charging service.

This information may be retained as reasonably necessary for billing, accounting, customer support, dispute resolution, fraud prevention, regulatory compliance, network management and business records.

8. Wallet and Payment Information

TERRAPLUG5 may provide an electronic wallet and payment functionality.

Users may use the wallet or other payment facilities to:

• add funds;
• pay for charging sessions;
• purchase products;
• purchase services;
• pay applicable fees; and
• complete other transactions supported by the Platform.

We may process:

• transaction IDs;
• wallet balance;
• wallet additions;
• wallet deductions;
• charging payments;
• purchase transactions;
• refunds;
• payment status;
• invoices;
• receipts;
• payment method type;
• payment gateway reference information; and
• other transaction-related information.

Payments may be processed through third-party payment gateways or payment service providers. Where payment information is processed directly by such third parties, their respective privacy policies and terms will also apply.

TERRAPLUG5 does not intend to retain complete payment-card credentials such as CVV or full card numbers on its own systems where such information is handled by an authorized payment service provider.

9. Hardware and Product Purchases

TERRAPLUG5 may sell, distribute, install or facilitate the purchase of:

• EV chargers;
• charging equipment;
• charging accessories;
• electrical equipment;
• software-enabled charging equipment; and
• other related products.

For such transactions, we may process:

• customer name;
• phone number;
• email address;
• billing information;
• delivery address;
• installation address;
• product information;
• order details;
• invoice information;
• payment information;
• installation information;
• warranty information;
• service records; and
• communications concerning the transaction.

10. Device and Technical Information

When you access our website or applications, we may automatically receive information such as:

• IP address;
• device type;
• device model;
• operating system;
• operating system version;
• browser type;
• application version;
• language;
• time zone;
• network information;
• device identifiers;
• crash information;
• diagnostic information;
• application performance information;
• pages or screens visited;
• features used;
• timestamps; and
• other technical information.

This information may be used for security, diagnostics, analytics, performance monitoring, troubleshooting and improvement of the Platform.

11. Communications and Customer Support

If you contact TERRAPLUG5, we may retain information relating to the communication.

This may include:

• emails;
• support requests;
• complaints;
• telephone communications;
• chat communications;
• photographs or documents submitted by you;
• transaction information;
• charging-session information; and
• other information necessary to resolve your request.

Where legally permitted and appropriately disclosed, communications may be recorded or logged for quality control, training, security, dispute resolution and service improvement.

12. Information from Charging Station Operators and Partners

Where TERRAPLUG5 works with charging-station owners, operators, hosts, fleet operators, commercial partners or other third parties, we may receive information relating to:

• charging infrastructure;
• charger location;
• charger status;
• energy consumption;
• charging sessions;
• billing;
• maintenance;
• operational performance;
• user transactions; and
• other information necessary to provide or administer the Services.

13. Information from Third Parties

We may receive information from third parties such as:

• payment service providers;
• charging infrastructure providers;
• charging management systems;
• technology partners;
• logistics partners;
• installation partners;
• authentication providers;
• analytics providers;
• fraud-prevention providers;
• business partners; and
• publicly available sources.

Where we receive information from third parties, we may combine it with information already held by us where reasonably necessary for legitimate business purposes or to provide the Services.

14. Purposes for Which Information is Used

TERRAPLUG5 may use information for the following purposes.

14.1 Service Delivery

To:

• create and manage accounts;
• provide charging services;
• locate charging stations;
• manage charging sessions;
• process payments;
• operate wallet facilities;
• process orders;
• deliver products;
• provide installation services;
• provide maintenance and support;
• issue invoices and receipts; and
• provide other requested Services.

14.2 Account Management

To:

• authenticate users;
• verify accounts;
• maintain account security;
• administer account settings;
• manage wallet balances;
• maintain transaction history; and
• communicate account-related information.

14.3 Payments and Accounting

To:

• process payments;
• reconcile transactions;
• maintain accounting records;
• process refunds;
• identify failed transactions;
• investigate payment disputes; and
• comply with financial and tax requirements.

14.4 Security and Fraud Prevention

To:

• detect suspicious activity;
• prevent fraud;
• prevent unauthorized access;
• investigate misuse;
• protect charging infrastructure;
• protect users;
• protect our systems; and
• enforce our policies.

14.5 Analytics and Improvement

To:

• analyze charging-network utilization;
• improve charging availability;
• improve application performance;
• understand customer requirements;
• develop new products;
• conduct research;
• troubleshoot technical problems; and
• improve our Services.

14.6 Marketing

Where permitted by applicable law and subject to any required consent or opt-out mechanism, we may use contact information to send information concerning:

• products;
• services;
• offers;
• promotions;
• new charging stations;
• features;
• events; and
• other TERRAPLUG5 activities.

15. Legal Bases for Processing

Depending on the circumstances and applicable law, TERRAPLUG5 may process personal data based on one or more legally recognized grounds, including:

• your consent;
• performance of a contract or provision of requested Services;
• compliance with a legal obligation;
• protection of legitimate business interests where permitted by law;
• prevention of fraud and security incidents;
• enforcement of contractual rights;
• establishment, exercise or defence of legal claims; and
• other lawful grounds available under applicable law.

Where consent is required, TERRAPLUG5 will obtain consent in the manner required by applicable law.

16. Sharing and Disclosure of Information

TERRAPLUG5 does not sell personal information as a commercial product.

However, we may disclose or provide access to information where reasonably necessary for the operation of our business and Services.

Recipients may include:

16.1 Technology Service Providers

Such as:

• cloud hosting providers;
• database providers;
• software providers;
• cybersecurity providers;
• analytics providers;
• communication providers;
• SMS/OTP providers; and
• infrastructure providers.

16.2 Payment Providers

Including:

• payment gateways;
• banks;
• payment processors;
• wallet providers; and
• fraud-prevention providers.

16.3 Charging Partners

Where required to provide charging Services, we may share relevant information with:

• charging station owners;
• charging station operators;
• charging-network partners;
• fleet operators; and
• other authorized charging partners.

16.4 Logistics and Installation Partners

For delivery, installation, maintenance and after-sales service.

16.5 Professional Advisors

Including:

• lawyers;
• accountants;
• auditors;
• consultants;
• insurers; and
• other professional advisors.

16.6 Government and Legal Authorities

Where disclosure is required or permitted by applicable law, court order, governmental direction or lawful request.

17. Corporate Transactions

In the event TERRAPLUG5 or any part of its business is:

• sold;
• transferred;
• merged;
• acquired;
• reorganized;
• financed;
• subjected to investment;
• subjected to restructuring; or
• involved in a similar corporate transaction,

information relating to users, accounts, transactions and Services may be transferred to the relevant successor, purchaser, investor, financing party or other authorized entity, subject to applicable law.

The recipient may continue to process such information for purposes consistent with this Privacy Policy and applicable law.

18. Aggregated, Statistical and Anonymized Information

TERRAPLUG5 may create aggregated, statistical, de-identified or anonymized information from information collected through the Platform.

Such information may be used for:

• analytics;
• research;
• network planning;
• business intelligence;
• product development;
• marketing analysis;
• charging-network optimization; and
• other legitimate business purposes.

Where information has been properly anonymized so that it cannot reasonably identify an individual, such information may be used without being treated as personal information, subject to applicable law.

19. Third-Party Platforms

The Platform may integrate with or contain links to third-party services.

Examples may include:

• payment gateways;
• maps and navigation services;
• cloud services;
• analytics tools;
• authentication services;
• communication services;
• social media services; and
• other technology services.

TERRAPLUG5 does not control the privacy practices of independent third parties.

Your use of third-party services may be governed by their own terms and privacy policies.

TERRAPLUG5 shall not be responsible for the privacy practices, security practices, availability or content of third-party services except to the extent liability cannot lawfully be excluded.

20. Data Security

TERRAPLUG5 maintains reasonable technical, administrative and organizational measures intended to protect information against unauthorized access, misuse, alteration, disclosure, destruction or loss.

Security measures may include:

• access controls;
• authentication;
• encryption or secure transmission;
• logging;
• monitoring;
• security testing;
• restricted administrative access;
• backup procedures;
• incident response processes; and
• other reasonable security measures appropriate to the nature of the information.

However, no electronic transmission, storage system, internet connection, device or security technology can be guaranteed to be completely secure.

Accordingly, TERRAPLUG5 does not guarantee that:

• the Platform will always be secure;
• unauthorized access will never occur;
• information transmitted over the internet will never be intercepted;
• the Platform will always be available; or
• loss of information can never occur.

To the maximum extent permitted by applicable law, TERRAPLUG5 shall not be responsible for security incidents caused by circumstances outside its reasonable control.

21. User Account Security

You are responsible for maintaining the confidentiality of:

• your account credentials;
• OTPs;
• passwords;
• authentication information;
• device access; and
• other account-security information.

You must not share authentication credentials with any other person.

TERRAPLUG5 shall not be responsible for unauthorized use resulting from your failure to secure your account or device, except to the extent caused by our proven failure to comply with applicable law or our obligations.

If you suspect unauthorized access, you must immediately contact:

support@terraplug5.com

22. Data Retention

TERRAPLUG5 may retain information for as long as reasonably necessary for:

• providing Services;
• maintaining accounts;
• processing transactions;
• maintaining charging records;
• accounting;
• taxation;
• legal compliance;
• fraud prevention;
• cybersecurity;
• dispute resolution;
• warranty and after-sales support;
• enforcing agreements;
• defending legal claims; and
• other legitimate business purposes permitted by law.

Deletion of an account does not necessarily result in immediate deletion of every record associated with that account.

Certain information may be retained after account closure where retention is necessary or permitted by applicable law or for legitimate purposes.

23. Account Deletion

You may request deletion of your TERRAPLUG5 account by contacting:

support@terraplug5.com

We may require reasonable information to verify the identity and authority of the person making the request.

Upon a valid deletion request, we will process the request in accordance with applicable law and our retention obligations.

Account deletion may result in:

• loss of access to the account;
• loss of access to certain account history;
• loss of access to wallet features;
• inability to access certain charging records through the account; and
• discontinuation of Services associated with the account.

Deletion will not:

• cancel outstanding amounts owed to TERRAPLUG5;
• invalidate completed transactions;
• remove information that we are legally required to retain;
• prevent us from retaining information necessary to establish, exercise or defend legal claims; or
• prevent lawful processing required for fraud prevention, security or compliance.

24. Withdrawal of Consent

Where processing is based on consent, you may withdraw consent in accordance with applicable law.

Withdrawal of consent may affect the availability of certain Services or features.

Withdrawal shall not affect the lawfulness of processing carried out before withdrawal.

Where information must continue to be processed under another lawful basis, TERRAPLUG5 may continue such processing to the extent permitted by law.

25. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to:

• access information;
• request correction of inaccurate information;
• request deletion;
• withdraw consent where consent is the applicable legal basis;
• raise a grievance; and
• exercise other rights available under applicable law.

Requests may be submitted to:

support@terraplug5.com

TERRAPLUG5 may take reasonable steps to verify the identity of the requester before processing a request.

26. Grievances

If you have a concern regarding the processing of your personal information or this Privacy Policy, you may contact:

Terraplug Green Private Limited, operating under the brand name TERRAPLUG5, at its registered office at No. G2, Road No. 4, Balaji Nagar, Nizampet, 500090, Telangana, India, or by email at support@terraplug5.com.

We will review and respond to valid grievances in accordance with applicable law and our internal procedures.

Where applicable law provides for escalation to a statutory authority or adjudicatory body, nothing in this Privacy Policy prevents you from exercising such rights.

27. Children

The Platform is not intentionally directed toward children where use of the Services would be prohibited by applicable law.

We do not knowingly seek to collect personal information from children in circumstances where such collection requires parental or guardian consent unless such consent has been obtained as required by applicable law.

If you believe that information relating to a child has been provided to us improperly, please contact:

support@terraplug5.com

28. Marketing and Commercial Communications

Where permitted by law, TERRAPLUG5 may send promotional communications.

You may unsubscribe from promotional communications using the available unsubscribe mechanism or by contacting us.

However, opting out of promotional communications does not necessarily stop essential communications relating to:

• account security;
• OTPs;
• charging sessions;
• wallet transactions;
• payments;
• refunds;
• orders;
• deliveries;
• warranties;
• service interruptions;
• legal notices; or
• other essential Services.

29. Cookies and Similar Technologies

Our website and applications may use cookies, SDKs, pixels, local storage and similar technologies.

These technologies may be used for:

• essential functionality;
• authentication;
• security;
• preferences;
• analytics;
• performance monitoring;
• understanding usage; and
• other legitimate purposes.

Where required by applicable law, consent mechanisms may be provided for non-essential technologies.

You may be able to control cookies through your browser or device settings.

Disabling certain technologies may affect the functionality of the Platform.

30. Location and Background Processing

Certain location-based features may require location information while the application is in use.

Where a feature technically requires background location processing, TERRAPLUG5 will request the applicable device permission and use such information only for purposes disclosed to you and permitted under applicable law.

TERRAPLUG5 does not require continuous location tracking merely for ordinary use of the Platform unless a particular feature expressly requires it and the applicable permission has been obtained.

31. International Data Processing

Some technology, cloud, payment, analytics or other service providers used by TERRAPLUG5 may process information from locations outside India.

Where information is transferred or processed outside India, TERRAPLUG5 will take reasonable steps required under applicable law.

By using Services that necessarily require third-party infrastructure, you acknowledge that such processing may occur subject to applicable legal requirements.

32. Data Breaches and Security Incidents

TERRAPLUG5 maintains processes intended to identify, investigate and respond to security incidents.

Where applicable law requires notification of a personal-data breach or security incident to users, authorities or other persons, TERRAPLUG5 will provide such notification in accordance with the applicable legal requirements.

Nothing in this Privacy Policy should be interpreted as a guarantee that security incidents will never occur.

33. User-Provided Content

If you voluntarily submit information, documents, photographs, reviews, feedback or other content through the Platform, you are responsible for ensuring that you have the legal right to provide such information.

You should not submit:

• passwords;
• payment-card credentials;
• OTPs;
• confidential third-party information; or
• other sensitive information

unless specifically requested by an authorized TERRAPLUG5 process.

34. Business and Operational Records

TERRAPLUG5 may retain operational information relating to:

• charging stations;
• charging sessions;
• energy consumption;
• transaction records;
• equipment;
• service requests;
• technical events;
• system logs;
• fraud investigations; and
• customer interactions.

Such records may be necessary to operate the charging network, maintain financial and operational records, investigate disputes and protect the Company’s rights.

35. Legal and Regulatory Disclosure

TERRAPLUG5 may disclose information where reasonably necessary to:

1. comply with applicable law;
2. comply with a court order;
3. respond to a lawful governmental request;
4. respond to law enforcement;
5. investigate suspected fraud;
6. prevent security threats;
7. enforce our agreements;
8. protect our rights and property;
9. protect the safety of users or the public;
10. establish, exercise or defend legal claims; or
11. comply with other lawful obligations.

Where legally permitted, TERRAPLUG5 may take reasonable steps to notify the affected user of such disclosure.

However, notification may not be possible where prohibited by law or where doing so could prejudice an investigation, legal process, security matter or other legitimate purpose.

36. Business Partners and Charging Station Hosts

TERRAPLUG5 may operate through charging-station owners, hosts, operators, fleet partners, technology partners and other business partners.

Where applicable, relevant information may be shared with such parties to:

• provide charging Services;
• process transactions;
• resolve disputes;
• maintain charging infrastructure;
• provide support;
• manage billing;
• prevent fraud; and
• fulfill contractual or operational requirements.

The scope of information shared will depend upon the specific Service and applicable contractual and legal requirements.

37. No Guarantee of Continuous Availability

Privacy protection and data processing are dependent upon technology infrastructure, networks, third-party services and other operational systems.

TERRAPLUG5 does not guarantee uninterrupted availability of the Platform or any particular privacy- related feature.

The Platform may occasionally be unavailable because of:

• maintenance;
• upgrades;
• network failures;
• cybersecurity incidents;
• third-party failures;
• power failures;
• force majeure events;
• regulatory requirements; or
• other circumstances beyond our reasonable control.

38. Force Majeure

To the extent permitted by applicable law, TERRAPLUG5 shall not be responsible for failure or delay caused by circumstances beyond its reasonable control, including:

• natural disasters;
• floods;
• fire;
• earthquakes;
• extreme weather;
• war;
• terrorism;
• civil unrest;
• government action;
• regulatory restrictions;
• telecommunications failures;
• internet failures;
• power failures;
• cyberattacks;
• failures of third-party providers;
• infrastructure failures; or
• other force majeure circumstances.

39. Privacy of Third Parties

If you provide TERRAPLUG5 with personal information relating to another person, you represent that you have the necessary authority or permission to provide such information and that the processing is lawful.

TERRAPLUG5 shall not be responsible for unlawful collection or submission of third-party information by a user.

40. Accuracy of Information

You are responsible for ensuring that information provided to TERRAPLUG5 is accurate, complete and current.

TERRAPLUG5 may rely on information provided by users unless there is reasonable evidence that the information is inaccurate.

We may request additional information where reasonably necessary to verify, correct or update information.

41. Changes to This Privacy Policy and Information

TERRAPLUG5 reserves the right to modify, amend, update or replace this Privacy Policy from time to time.

TERRAPLUG5 may also make administrative, technical or operational changes to the Platform, Services, information practices, features, processes and records where reasonably necessary for business, security, compliance or service-delivery purposes, subject to applicable law.

The revised Privacy Policy will be published on the Platform with an updated “Last Updated” date.

Where required by applicable law, TERRAPLUG5 may provide additional notice or obtain consent.

Your continued use of the Platform after the effective date of an updated Privacy Policy shall constitute acknowledgement of the updated policy to the extent permitted by applicable law.

41.1 Updating and Modifying Information

To the extent permitted by applicable law, TERRAPLUG5 may update, correct, modify, standardize, supplement, reconcile or otherwise process information maintained on the Platform where reasonably necessary for:

• providing and improving the Services;
• maintaining accurate account and transaction records;
• processing charging sessions and payments;
• correcting technical, administrative or operational errors;
• preventing fraud, misuse or security threats;
• maintaining charging-network and equipment records;
• complying with legal, tax, accounting or regulatory requirements;
• enforcing contractual rights and obligations; and
• maintaining the security, integrity and functionality of the Platform.

Where such information relates to a user and constitutes personal data, TERRAPLUG5 will process or modify such information only to the extent permitted by applicable law and the applicable legal basis for processing.

TERRAPLUG5 may make non-material administrative, technical or operational updates to information without obtaining separate user consent where such consent is not required by applicable law.

Where applicable law requires user consent or additional notice for a particular change, TERRAPLUG5 will obtain such consent or provide such notice as required by law.

Users may contact TERRAPLUG5 at support@terraplug5.com if they believe that information associated with their account is inaccurate or requires correction, subject to applicable verification and legal requirements.

42. Severability

If any provision of this Privacy Policy is determined by a competent authority to be invalid, unlawful or unenforceable, that provision shall be modified or severed to the minimum extent necessary.

The remaining provisions shall continue in full force and effect to the extent permitted by law.

43. No Waiver

Failure by TERRAPLUG5 to exercise or enforce any provision of this Privacy Policy shall not constitute a waiver of that provision or of any other rights.

Any waiver must be expressly made by an authorized representative of TERRAPLUG5.

44. Interpretation

Headings in this Privacy Policy are provided for convenience only and shall not affect interpretation.

Words in the singular include the plural and vice versa where the context requires.

References to applicable law include amendments, modifications, replacements and subordinate legislation made under such law, to the extent applicable.

45. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, subject to mandatory provisions of applicable law.

Nothing in this Privacy Policy is intended to exclude or restrict any right, remedy or protection that cannot lawfully be excluded or restricted.

Subject to applicable law, disputes relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts having jurisdiction over the registered office of Terraplug Green Private Limited.

46. Entire Privacy Notice

This Privacy Policy, together with any applicable notices, consents, terms and policies expressly incorporated by reference, constitutes the privacy notice applicable to the Platform.

Where a specific service provides a separate privacy notice or consent request, that notice may supplement this Privacy Policy and shall apply to the relevant processing activity.

In the event of a conflict between this Privacy Policy and a mandatory requirement of applicable law, the applicable law shall prevail to the extent of such conflict.

47. Contact Us

For privacy-related questions, requests, complaints, account deletion requests or other concerns, contact Terraplug Green Private Limited, operating under the brand name TERRAPLUG5, at its registered office at No. G2, Road No. 4, Balaji Nagar, Nizampet, 500090, Telangana, India, or by email at support@terraplug5.com.